About ADA Paratransit Travel

Springfield City Area Transit’s Origin to Destination Driver Assistance Policy

It is the policy of Springfield City Area Transit to provide complementary paratransit services within ¾ mile of the established fixed route service area.. Transportation service is provided by ADA accessible vehicles. Drivers are trained to provide assistance as necessary. Drivers are not trained to provide medical assistance. Springfield City Area Transit’s ADA paratransit services are considered Origin to Destination.

What Does Paratransit Service Offer?

Convenient, safe, low-cost transportation for citizens who are otherwise unable to utilize the fixed route bus services within Springfield.

How Do I Qualify?

Certification will be granted on the criteria defined in the “Americans with Disabilities Act of 1990”. An application is required to be completed and signed by a physician, health care provider, social service agency, etc. Applications for new clients may be picked up at our administrative offices or mailed upon request.

ADA Application for Paratransit Service (Download Adobe Reader)

ADA Paratransit Handbook (Download Adobe Reader)


How Much Does Paratransit Services Cost?

Fares charged for an ADA eligible ADA service trip will be no more than double the cost of an equivalent cash fare paid by passengers of the Springfield City Area Transit fixed-route system. If additional stops are needed you will be charged per stop. Some agencies sponsor ADA Paratransit eligible riders. Please call 937-328.7228 option 1 for details.

What is Dial-A-Ride?

This is a service anyone is able to use. We can get you to any destination within ¾ mile of the established fixed route service area. There is a flat rate of $4.00 per person per one way trip. This service is by appointment only. For more information on booking a trip, see How Do I Schedule Travel?

Personal Care Attendants (PCA’s)

PCA’s may travel with consumers if it is required and established at the time of certification. PCA’s are permitted to ride free of charge. A PCA may be whomever is designated by the consumer (mother, father, spouse, friend, neighbor, or care provider). The ADA Paratransit service is equipped to handle mobile oxygen cylinders, guide dogs, canes, walkers, and wheelchairs. Consumers are responsible for their mobility equipment. SCAT does not provide any mobility devices.

How Do I Schedule Travel?

ADA Paratransit and Dial-a-Ride services are available Monday thru Friday, 6:40am– 5:40pm. Appointments for ADA paratransit services or Dial-a-Ride can be made by calling 328-7228 option 1, 7 days a week 24 hours a day. If you call after hours, weekends or holidays, a voice message system is available. Appointments can be scheduled the day prior to travel. Same day service may be available if possible but not guaranteed. Hearing impaired individuals should call the Ohio Relay Service at 1-800-750-0750 to schedule appointments.

How Do I Cancel A Scheduled Trip?

A scheduled trip must be cancelled at least one hour prior to your scheduled pick-up time or the trip will be considered a “No Show”.

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