Non-Discrimination Policy / Rules Of The Road

Rules Of The Road ( Print Off PDF of Rules)

Non-Discrimination Policy

SCAT is committed to ensuring that no person is excluded
from participation in or denied the benefits of its
services on the basis of race, color or national origin, as
provided by Title VI of the Civil rights Act of 1964, as

It is SCAT’s objective to:

Ensure that the level and quality of service is provided
without regard to race, color or national origin.

Identify and address, as appropriate, disproportionately
high and adverse human health and environmental
effects, including social and economic effects of
programs and activities on minority populations and
low-income populations.

Promote the full and fair participation of all affected
populations in transportation decision making.

Prevent the denial, reduction, or delay in benefits
related to programs and activities that benefit minority
populations or low-income populations.

Ensure meaningful access to programs and activities by
persons with limited English proficiency.

Complaint Procedure

If you believe you have been excluded from
participation in, denied the benefit of, or subjected to
discrimination, you may file a written complaint to
SCAT. In this written complaint
please include the following:

Your name, address, and how to contact you
(phone number, e-mail, etc.)

How, why, when and where you believe you were
discriminated against. Include the location, names,
and contact information of any witness. If the alleged
incident occurred on the bus, give date, time of day,
and bus number.

You must sign your letter of complaint.
All complaints will be investigated promptly. Reasonable
measures will be taken to preserve any information
that is confidential. If necessary, a neutral party
will be assigned to investigate. If a Title VI violation is
found to exist, remedial steps as appropriate and necessary
will be taken immediately. The investigation
process and final report should take no longer than
fourteen (14) days. If no violation is found the complainant
may appeal the decision.

Appeal Process

Any request for an appeal must be submitted in writing within 60-days of the date of the action (i.e. complaint, denial of service, denial of ADA certification). All appeals should be sent to the transit agencies general manager listed in the back section of this handbook. All copies of complaints and appeals will be sent via email to The Minority Business Development Coordinator. If you disagree with the findings of the transit agency assistant general manager you may file an appeal with the transit agencies general manager or with the Minority Business Development Coordinator also listed below:

Debra Miller

Assistant General Manager  937-328-3590

100 W. Jefferson Street

Springfield, Ohio 45506


Debbie Hurst

General Manager  937-525-5931

100 W. Jefferson Street

Springfield, Ohio 45506


Cheryl Dover, Minority Development Business Coordinator   937-324-7379

City of Springfield

76 E. High Street

Springfield, Ohio 45505


Federal Transit Administration Office of Civil Rights:

Voice: 1-866-377-8642

TTY: 1-800-877-8339

VCO: 1-877-877-6280

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