About ADA Paratransit Travel
The SCAT ADA Paratransit is a curb-to-curb service offered to all disabled citizens of Springfield who are otherwise unable to utilize our fixed-route services.
Clients will be served regardless of age or income status. Any client in need of assistance from door-to-curb must make arrangements prior to travel. Paratransit operators can only assist clients from curb to/on the vehicle;
from the vehicle to/on the curb. Emergency trips of those requiring transport in a reclined position will be referred to the local Emergency Medical Service (EMS).
What Does Paratransit Service Offer?
Convenient, safe, low-cost transportation for citizens who are otherwise unable to utilize the fixed route bus services within Springfield.
How Do I Qualify?
Certification will be granted
on the criteria defined in the “Americans with Disabilities Act
of 1990”. An application is required to be completed and signed
by a physician, health care provider, social service agency, etc. Applications
for new clients may be picked up at our administrative offices or mailed
How Much Does Paratransit Services Cost?
Fares charged for an ADA eligible complementary service trip to ADA eligible users will be twice the amount of the off route cash fare paid by passengers of the Springfield City Area Transit fixed-route system. Passengers boarding north of Rt. 334 will be charged an additional zone fare. If additional stops are needed you will be charged per stop. If an individual receives Medicaid it would be to their advantage to contact the Department of Human Services at 327-1710 to find out if he/she qualifies for travel assistance.
What is Dial-A-Ride?
This is a curb-to-curb service anyone is able to use. We can get you to any destination with-in the city limits and Northridge area. There is a flat rate of $4.00-$8.00 (depending on service area) per person per one way trip. This service is by appointment only. For more information on booking a trip, see How Do I Schedule Travel?
Personal Care Attendants (PCA’s)
PCA’s may travel with
consumers if it is required and established at the time of certification.
PCA’s are permitted to ride free of charge. A PCA may be whomever
is designated by the consumer (mother, father, spouse, friend, neighbor,
or care provider). The ADA Paratransit service is equipped to handle mobile
oxygen cylinders, guide dogs, canes, walkers, and wheelchairs. Consumers
are responsible for their mobility equipment. SCAT does not provide any
How Do I Schedule Travel?
Paratransit service is available Monday thru Friday, 6:40am– 5:40pm. Appointments for ADA paratransit services can be made by calling 328-3597or email. Appointments can be scheduled the day prior to travel. Hearing impaired clients with access to a Telephone Display Device (TDD-TTY) should call 328-3598 or call the Ohio Relay Service at 1-800-750-0750.
How Do I Cancel A Scheduled Trip?
A scheduled trip must be cancelled at least one hour prior to your scheduled pick-up time or the trip will be considered a “No Show”. Our “No Show” policy states: “All ”No Shows” are payable on next scheduled trip.